Saturday, July 6, 2013


Dear sir/madam,
I had purchased your company's tablet pc Iberry Auxus AX03G last year. Since then I had complained multiple times with respect to a few problems which have not been completely resolved till date. Your company advt. for specifications mentions USSD support, which is still not there. There is the battery issue, where despite formatting, reinstalling the latest firmware available, still gives only approx. 2 hours and 50 minutes use time on lowest display brightness setting & no background applications running, wifi & bluetooth off. standby time has also reduced to less than a day, where it completely discharges in less than a day from fully charged status, without any use. The charger pin gives an electric shock ever since purchase. it had been described as faulty/defective in sept. 2012. i have made numerous complaints since then, however due to my busy work schedule as a surgeon, have not had the opportunity to be more proactive in tracing the outcome of the same. Since then you have launched quite a few new products including 2/3 tablet pc, phones etc. However, no new safe charger design?? I find that quite surprising and disturbing, that despite 9-10 months having lapsed since this issue being brought to your notice, that no new charger design has been given to customers. IS CUSTOMER SAFETY A PRIORITY FOR YOUR COMPANY?? If yes, why is there no new safe charger available? if not, then do not put the safety and health of people at risk by selling defective faulty and incompletely developed products!!
Kindly address the abovementioned issues at the earliest.
Thank you.
Dr.Ramakrishna Kamath.


  1. I bought Auxus CoreX2 3G on Mar 2013, from the date of purchase I am facing the problem of USB not working and it was handover to the Iberry service Center for more than 10 times. When I collect I found it was not fixed I return back to home with out tab. Still it was not fixed and It was there only in service center.

    Any solution to escalate?

  2. I have bought iberry iberry Auxus CoreX2 3G two months before. Now i had some problems so i have sent to the service centre. They said i will receive my product within one week after serviced. One week passed i asked for the status they said me to pay. and also told the product will be sent to me after payment is cleared.But 4 days passed i have't received my tablet. the customer care executive are the worst in iberry. Especially Mr. Mohammed who doesn't respond properly.
    Then they said now only my product is going for service and it will take further one week.

    They are not ready to give any of their senior persons contact no to give compliant to senior officials.

  3. I would say raise these issues online in their support website and also save the page after you have reported it. You can try to approach EBay for refund, also another alternative is to seek guidance from the "Consumer Helpline 1800114000"on how to proceed, should you require to approach the consumer court.