https://shop.iberry.asia/index.php?option=com_content&view=article&id=51&Itemid=90
All people who have been advised to return their tablets for inspection/repairs/replacements/or just about anything else back to iberry, refer to the above link for their address.
Also people interested in claiming refunds, go through the return & refund policy here.
The people who have been advised the return for repair/replacements are expected to follow the below mentioned directions, but not told about it by the iberry guys unless directly asked for:
1) You are expected to return the entire sales package with all accessories included in the original sales package.
2) A note should be placed inside the tablet box, mentioning the issues faced by you.
3) After the above steps have been successfully completed, the entire sales package box is to be bubble wrapped and placed in waterproof cover (like the one you received your tablet in).
4) Seal it securely.
5) Write the address mentioned in the website link provided at the top of this post.
6) Write your own address at the back of the packed product.
7) The courier company authorised by iberry will contact you and send a pick up boy to collect the package from you.
8) After giving it to the authorised courier company personnel, contact and confirm/update the same to iberry, via the support website, using your email and ticket no. as the validation.
9) Wait for return...
All people who have been advised to return their tablets for inspection/repairs/replacements/or just about anything else back to iberry, refer to the above link for their address.
Also people interested in claiming refunds, go through the return & refund policy here.
The people who have been advised the return for repair/replacements are expected to follow the below mentioned directions, but not told about it by the iberry guys unless directly asked for:
1) You are expected to return the entire sales package with all accessories included in the original sales package.
2) A note should be placed inside the tablet box, mentioning the issues faced by you.
3) After the above steps have been successfully completed, the entire sales package box is to be bubble wrapped and placed in waterproof cover (like the one you received your tablet in).
4) Seal it securely.
5) Write the address mentioned in the website link provided at the top of this post.
6) Write your own address at the back of the packed product.
7) The courier company authorised by iberry will contact you and send a pick up boy to collect the package from you.
8) After giving it to the authorised courier company personnel, contact and confirm/update the same to iberry, via the support website, using your email and ticket no. as the validation.
9) Wait for return...
Thanks for detailed info. I too brought the same and facing same problems. Now I am feeling why did i purchase it...thanks..
ReplyDeleteI HAD PURCHAED IBEERY I AUG BUT KBOW IAM FACING PROBLUM AND SINCE PURCHASE I COMPLAINTING TO IBERRY CHNNAI BUT NOTHING THEY DO ITS VERY PATHATIC TABLET
ReplyDeleteyes i also buy iberry on 03 DEC 2012.since i buy it i sent 3 times at their service centre but nothing get solution.very panic device
ReplyDeleteI bought Iberry CoreX2 3G, my tab is only with Service center rather than me from the day of purchase, they are not able to fix the problem. I don't know when I will receive the tab without any isssues.
ReplyDelete